Refund Policy

    📄 Refund & Cancellation Policy – Chikroo

    Last Updated: 4 April 2026

    At Chikroo, we strive to provide high-quality learning materials and a smooth customer experience. This policy outlines the terms for cancellations, refunds, and replacements.

    1. 📥 Digital Products (Worksheets, Activities)

    All digital products are non-refundable and non-cancellable once the purchase is completed.

    Since digital content is delivered instantly and cannot be returned, we do not offer refunds for:

    • Change of mind
    • Accidental purchases
    • Lack of usage

    ✅ Exceptions (if applicable)

    Refunds may be considered only if:

    • You were charged but did not receive access, OR
    • There is a technical issue from our side

    In such cases, please contact us at support@chikroo.in within 48 hours of purchase.

    2. 📦 Physical Products (Print & Ship)

    🔁 Cancellation

    • Orders can be cancelled only before they are processed for printing/shipping.
    • Once the order is processed, cancellation is not possible.

    💸 Refund / Replacement Eligibility

    We offer refunds or replacements only in the following cases:

    • Product received is damaged
    • Incorrect item delivered
    • Product is defective

    📸 Proof Requirement

    You must share clear photos/videos of the issue within 48 hours of delivery. Requests without proof may not be accepted.

    🚚 Return & Pickup (if applicable)

    We may arrange a return pickup OR request you to ship the item back. Return shipping instructions will be provided by our support team.

    ⏱ Refund Timeline

    • Once approved, refunds will be processed within 5–7 business days
    • Amount will be credited to the original payment method

    3. ❌ Non-Refundable Situations

    Refunds will NOT be provided in the following cases:

    • Incorrect address provided by the user
    • Delivery failed due to unavailability of recipient
    • Minor color/print variations (due to printing differences)
    • Delay caused by courier/logistics partners
    • Digital items already accessed/downloaded

    4. 💳 Failed or Duplicate Transactions

    If your payment was deducted but order was not confirmed:

    • The amount will be automatically refunded within 5–7 business days, OR
    • You can contact us for faster resolution

    5. 📞 Contact for Refund Requests

    For any refund, cancellation, or support request:

    📧 Email: support@chikroo.in

    🌐 Website: https://chikroo.in

    Please include:

    • Order ID
    • Registered Email / Phone Number
    • Description of the issue
    • Supporting images (if applicable)

    6. ⚖️ Final Decision

    All refund and cancellation requests are subject to review by Chikroo. Chikroo reserves the right to approve or reject requests based on policy compliance.